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TECH 11 USA

MANAGED SERVICES

From the Home to the Office. Modernize Your Operations for Today's Digital World.

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The control and accessibility to services will create a seamless integration between technology, information, and service.

EXPERIENCE ENHANCEMENT

The experience enhancement will bring a service focus operation to higher standards by providing their clients with services that have never been seen as one in any digital environment.

Implementing and embracing new technologies is essential if you want to stay relevant in today’s ever-changing business world. But doing so can be complicated, especially given the abundance of solutions and noise available to organizations today. To ease the pains of expansion and technological advancements we have created a service enhancement package to ensure that you have zero worries, and when you do feel free to connect with us to tell use how to improve. 

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Experience Enhancement

SERVICES

Customer Service
Heighened Customer Service

Heightened Customer Service is a Face to Face service that will allow your clients to receive a warm greeting when interacting with your business with the capability to only use it when preferred. Our goal is to transition your managed operation smoothly without loosing the personal touch.

Augmented Reality Way Finding
Way-Finding Technology

Way-Finding Technology will give your clients access to maps that will show them the way to their destination with an easy to understand visual representation of the inside of your property from the point they are located for 0% chance confusion. This service can also be provided for service employees, emergency situations, or deliveries.

Augmented Reality
Augmented Reality

Augmented Reality or AR can create a direct interaction with your brand and can hide information you only want them to see or to make a way to magnify an experience to enliven the visual senses. We can also use this technique to provide a forward approach to way-finding technology will give your clients access to maps that will show them the way to their destination with an easy to understand visual representation of the inside of your property from the point they are located for 0% chance confusion. This service can also be provided for service employees, emergency situations, or deliveries.

Automated Messaging
Automated Messaging

Automatic Messaging for non-provided services or for activation or actions that are meant to be used in case of an emergency is a perfect way to keep everyone in the loop, in real-time.

 

 We understand that there are software services you just can't replace, we can find ways to integrate with them and notify you via messaging of any important information.

24/7 Support
24/7 Support On-site & On-line

24/7 Support On-site and Online can be provided with our SLA agreement.  We will always be there when you needed us beyond business hours of our local locations, with a certified professional on-site or online to assists you at a moment's notice.

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IoT Devices 

IoT Sensors for Leak, Temperature, Occupancy, Environmental, Etc. : These sensors can not only help provide better service throughout your operation but they can also save you thousands in damage and unnecessary expenses.

Benefits

Workstation upgrades and replacements
 
You’ll know when it’s time to upgrade or replace your workstations thanks to our advanced monitoring system. When it is, we’ll make it seamless by helping you select the right equipment, then onboarding it with minimal user impact.

Mobile Device Support and Management
 
We help you organize, configure, update, and secure your mobile devices. We can help you access your company data from anywhere and lockdown devices if they are lost or stolen.

Backup and Recovery
 
Get the right backup solution in place, with affordable, painless, automatic backup solutions to cloud or drive with reliable reporting.

Macs & PCs
 
Our experts are current on the latest Windows and OS X technology, software, and security.

Maintenance
 
We handle all updates, antivirus, security, and monitoring for you. You’ll know your systems are healthy every single day.

Helpdesk & Support
 
Our technicians assist your users via phone, remote session, or office visits. Access to quality tech support quickly.

Strategic Planning
 
Our engineers can help guide your business through the abundance of emerging technologies at your disposal and help plan a strategy that makes the most of your IT budget while addressing current and future technology needs and supporting your organization’s goals.

Customized Business IT
 
We work with many types of IT customers with unique needs and very different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.

Inventory and Tracking
 
We manage your IT inventory and document your systems so that you can keep track of what you have and where it is. Stop worrying about where your machines are and start receiving a monthly report on their status, health, location, and configuration.

IT Automation
 
We monitor your systems and security 24/7. We proactively remediate or alert you when problems arise.

Virtualization
 
We can transition your company to a virtualized server, allowing for reduced hardware costs, increased flexibility of your systems, and additional data security options. With server virtualization, you can reduce the number of servers you have in production, which will save on upgrade and energy costs.

Cloud Services
 
Help with name brand cloud services like Google, Yahoo, Dropbox, Apple, Microsoft, and more.

Managed IT 

Software Applications

Cloud

Cybersecurity

Consulting & Projects

R.A.P.I.D. Intervention 

Simplified Billing
 
We offer simple, flat-rate billing to further simplify the management of your IT. Forecast your 12-month roadmap and budget.

Full Network Maintenance
 
We manage and maintain your entire network including workstations, servers, wifi, internet connection, and more.

Day or Night
 
We work around your schedule to help you get the service when you need it. Appointments are set for specific times.

Priority Support
 
Enjoy the benefit of unlimited priority support from our team of experts. Focus on solutions rather than accounting.

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