Complete IT Management Services to modernize your operation.
IT SERVICES & SUPPORT
FROM THE OFFICE TO HOME. PARTIAL OR FULL. WE TRANSITION IT ALL, SUCCESSFULLY, AND QUICKLY.
It’s essential to ensure that important IT systems are always accessible to support core business functions, but having all the necessary services in-house can be expensive and can leave your IT systems outdated as technology evolves. Tech 11 and its partners have all the services to manage your ongoing IT support needs.
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Our Managed IT Services provide regular management of systems and networks that keep your PCs, servers, and networks up and running, minimizing downtime and maximizing productivity.
We’ll build the right managed IT service plan to optimize your business.
SERVICES
Device Management
We offer comprehensive server and desktop management to proactively update, back up, and manage all of your computers, laptops, servers, and mobile devices remotely. Every aspect of the network is monitored by remote IT support so issues can be detected before causing a problem.
IT Strategic Planning
Our engineers can help guide your business through the abundance of emerging technologies at your disposal and help plan a strategy that makes the most of your IT budget while addressing current and future technology needs and supporting your organization’s goals.
Server Backup & Recovery
Server crashes can affect any business. Our server backup solution uses an easy-to-deploy dedicated local appliance that incorporates local backup, cloud backup, and object-level exchange restore, and offers a local and cloud server business continuity option.
Virtualization
We can transition your company to a virtualized server, allowing for reduced hardware costs, increased flexibility of your systems, and additional data security options. With server virtualization, you can reduce the number of servers you have in production, which will save on upgrade and energy costs.
IT Support
Even the most stable and monitored IT systems can develop problems that need to be addressed. All Covered can remotely access your organization’s systems and initiate remote IT support to address problems as they arise. When remote support isn’t enough, our engineers are available for onsite visits to assess problems and make repairs.
Client Portal
Our client portal, you can schedule visits, submit and track help tickets online, and access upcoming scheduled IT support, client services reports, network diagrams and proposals. It is also used to view financial data such as billing statements, past and current invoices, and payment histories.
OVERVIEW
Simplified Billing
We offer simple, flat-rate billing to further simplify the management of your IT. Forecast your 12-month roadmap and budget.
Full Network Maintenance
We manage and maintain your entire network including workstations, servers, wifi, internet connection, and more.
Virtualization
We can transition your company to a virtualized server, allowing for reduced hardware costs, increased flexibility of your systems, and additional data security options. With server virtualization, you can reduce the number of servers you have in production, which will save on upgrade and energy costs.
Cloud Services
Help with name brand cloud services like Google, Yahoo, Dropbox, Apple, Microsoft, and more.
Helpdesk & Support
Our technicians assist your users via phone, remote session, or office visits. Access to quality tech support quickly.
Strategic Planning
Our engineers can help guide your business through the abundance of emerging technologies at your disposal and help plan a strategy that makes the most of your IT budget while addressing current and future technology needs and supporting your organization’s goals.
Customized Business IT
We work with many types of IT customers with unique needs and very different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products.
Personal User Support
We provide on-site expert, friendly technical support to business, home, and home office users. Unlike repair shops, we have a strong emphasis on explanation, friendly communication, and training.
Maintenance
We handle all updates, antivirus, security, and monitoring for you. You’ll know your systems are healthy every single day.
Backup and Recovery
Get the right backup solution in place, with affordable, painless, automatic backup solutions to cloud or drive with reliable reporting.
Workstation upgrades and replacements
You’ll know when it’s time to upgrade or replace your workstations thanks to our advanced monitoring system. When it is, we’ll make it seamless by helping you select the right equipment, then onboarding it with minimal user impact.
Macs & PC's
Our experts are current on the latest Windows and OS X technology, software, and security.
Inventory and Tracking
We manage your IT inventory and document your systems so that you can keep track of what you have and where it is. Stop worrying about where your machines are and start receiving a monthly report on their status, health, location, and configuration.
Day or Night
We work around your schedule to help you get the service when you need it. Appointments are set for specific times and enjoy the benefit of unlimited priority support from our team of experts. Focus on solutions rather than accounting..
Mobile Device Support and Management
We help you organize, configure, update, and secure your mobile devices. We can help you access your company data from anywhere and lockdown devices if they are lost or stolen.
IT Automation
We monitor your systems and security 24/7. We proactively remediate or alert you when problems arise.
Our goal is to listen to your needs, visualize how we can improve operation and service, execute your business design, and bring new ideas and concepts that can help you expand your business safely without affecting your bottom line.
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DIFFERENT ENVIRONMENTS HOLD DIFFRENT NEEDS, LET TECH 11 REVOLUTIONIZE HOW YOU DO BUSINESS.
